Account & Data Deletion

• Last updated: September 12, 2026
• 中文版本：账号与数据删除说明

This page explains how to request account deletion, data export, and data deletion in LazyMeow. We protect your right to deletion in accordance with the Personal Information Protection Law of China and the data protection laws applicable in your region (such as GDPR and CCPA).

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1. Account Deletion (In-App)

Path

Settings → Account & Security → Delete Account

Before You Delete

1. Irreversible — account deletion cannot be undone; make sure you have exported your data
2. Cloud data — cloud data associated with your account enters the deletion process
3. Membership — Pro membership ends immediately
4. Subscription billing — account deletion ≠ cancelling your marketplace subscription; cancel auto-renewal in the Apple App Store or Huawei AppGallery first
5. Local data — local data on your device is not automatically removed by account deletion; uninstall the app or delete local data manually if needed
6. AI data — AI chat history is stored locally by default; clearing chat history or deleting local data is irreversible

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2. Data Export

We recommend exporting your data before deletion:

Path: Settings → Data Management → Export Data

The export includes your core data such as item records, categories, and tags.

Export does not currently include AI chat history, local chat image caches, or other temporary cache files; to clear such data, clear chat history and delete local caches in-app, or uninstall the app.

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3. Data Deletion Request (Email)

If you cannot delete your account in-app (e.g., you cannot log in or lost your device), request it by email:

• Send to: support@freshkeep.cc
• Subject: [Data Deletion Request] LazyMeow Account
• Please provide:
  • The phone number or email used for registration
  • Device model and OS version
  • Additional information to verify your identity

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4. Timeline and Rules

Stage	Timeframe
Review and identity verification	Within 3 business days of receiving the request
Data deletion	Within 15 business days after approval
Backup purge	Purged automatically within the backup rotation cycle (usually within 30 days)

Statutory Retention Exceptions

As required by applicable laws, the following data may be retained until the statutory period expires:

• Transaction records (retained for at least 3 years under China's E-Commerce Law; in other regions, per local tax and business-record requirements)
• Network logs (retained for at least 6 months under China's Cybersecurity Law)

After the statutory retention period expires, the data is deleted or anonymized.

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5. Subscription Cancellation Reminder

Important: before deleting your account, cancel the subscription through the marketplace where you purchased it — otherwise you may continue to be charged.

Steps (iOS)

1. Open Settings
2. Tap your Apple ID
3. Tap Subscriptions
4. Find LazyMeow and cancel

Steps (HarmonyOS / Huawei AppGallery)

1. Open device Settings and tap your HUAWEI ID profile at the top
2. Open Payments & purchases
3. Open Subscriptions or Auto-renewals
4. Find LazyMeow and choose Cancel subscription or Unsubscribe (labels may vary by HarmonyOS version)

See also: Auto-Renewal Agreement

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6. Contact Us

If you encounter issues during account deletion or data removal:

• Email: support@freshkeep.cc
• Operator: The operator of LazyMeow